So, are your cookies "edibles"?
Great question. Even though we are totally baked, we do not sell edible marijuana cookies. Our products do not contain any trace of cannabis at this time.
What are your delivery hours?
Our delivery hours are from 7PM to 4AM Thursday through Sunday. Once we open a retail space, days of operation will extend to Monday through Sunday, so customers can get baked any day of the week!
How long does a delivery normally take?
On average deliveries take between 30 and 45 minutes. That means you get cookies FAST and FRESH, while they are still hot!
However, unforeseen circumstances sometimes occur that can affect our delivery times. We will do our best to notify you of any changes or delays.
What is your delivery range?
A map will appear that displays your address and outlines our delivery range. Because we want to ensure speedy delivery and that customers receive warm,fresh cookies we do not deliver outside of these delivery areas.
Do you only sell cookies?
Our munchies include: individual cookies, cookie cakes (with optional special icing messages), and also ice cream by the pint.
Do you have specials, coupons or discounts?
Totally. Our homepage promotes current specials. Deals are updated within the menu, so it is easy to find and save! Our Facebook and Instagram are also great places to find promotions and special offers.
What is the status of my refund?
Refunds generally take between 2-3 business days to appear on your account. If you do not receive a refund within this general time frame please email us firstname.lastname@example.org.
Do you deliver?
Yes, totally. Our company is centered around the delivery aspect of getting our customers made-to-order cookies FAST.
Do all of your products contain wheat/dairy/nuts or other allergens?
While not all of our products contain allergens, Totally Baked Cookie Co. is not an allergen free environment. Our products are not recommended for those with severe allergies as they may contain or be prepared in a facility with eggs, milk, wheat, soy and nuts.